How the claims process works

A large insurance claim can be one of the most stressful experiences a person can undergo, but it's also when a good broker can provide a lot of assistance.

This short animated video, from the National Insurance Brokers Association, helps to explain the claims process for you and what part your broker plays it in. At Proactive, we know that having claims is a part of life. However, when you suffer a loss, especially in the event of a large or complex claim like a fire, it's reassuring to know that as your broker, we are here to hold your hand throughout the claims process. That way, you don't have to feel alone in dealing with the insurer, assessor or repairer, in order to get your life or business back on track. It's just another reason to contact us today about reviewing your cover and make sure that when you suffer a mishap that results in you making a claim, we can help you too.

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